FAQ
Everything you need to know about Turbo Accelerator
Turbo Accelerator differs from traditional accelerators primarily in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Turbo Accelerator fully adopts the WireGuard protocol, requiring only 4000 lines of code (compared to over 600,000 for IPsec) and enhancing speed by 3-5 times, all while significantly reducing battery consumption. Additionally, Turbo Accelerator’s no-logs policy has been independently audited by Cure53, with the audit report completely transparent, achieving speed and security harmoniously.
Turbo Accelerator offers native clients for all major platforms, supporting Windows 7 and up, macOS 10.14 and up, iOS 14 and up, Android 6.0 and up, and popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Moreover, Turbo Accelerator provides detailed router configuration tutorials compatible with major router firmware like Asus, Netgear, and OpenWrt, ensuring your entire household’s connected devices are protected in a single setup.
Turbo Accelerator offers a 30-day unconditional refund guarantee. If you are not satisfied with the service within 30 days of purchase, just contact the customer service team via online chat or email at support@vpnjs.net, without needing to provide any reason, to apply for a full refund. Refunds are typically processed back to your payment method within 1-3 business days.
Turbo Accelerator has deployed over 3000 high-speed server nodes globally, and tests show that: average latency for connecting to Asia-Pacific nodes is under 30ms, North American nodes average about 80-120ms, and download speeds can stably reach over 500Mbps with gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Turbo Accelerator maintains stable and smooth connections even in complex network environments.
Turbo Accelerator’s no-logs policy covers all aspects: we do not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment, with automatic data deletion upon physical reboot. This policy has been rigorously reviewed by the renowned international security auditing firm Cure53, with a complete audit report available on the Turbo Accelerator official website.
How do I configure Turbo Accelerator on a router?
Turbo Accelerator provides a detailed router configuration tutorial that supports major router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps usually include: 1) logging into the router management interface; 2) navigating to the acceleration client settings; 3) importing the configuration file provided by Turbo Accelerator; 4) entering your Turbo Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically obtain accelerator protection without needing to install the client on each device.
Can I use Turbo Accelerator to watch streaming content?
Yes, Turbo Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. Turbo Accelerator regularly updates its server IP pool to ensure stable streaming access. However, please note that Turbo Accelerator does not encourage users to violate terms of service of any streaming platform.
Will using Turbo Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed from Turbo Accelerator is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (e.g., video streaming or P2P), using Turbo Accelerator may even improve speeds as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Turbo Accelerator support multiple device connections at the same time?
Yes, the Lightning version of Turbo Accelerator supports up to 6 simultaneous device connections, while the Premium version allows up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, and other devices without extra costs. If you need to protect more devices, we recommend configuring Turbo Accelerator on the router, which will protect all devices in your household with a single setup.
How does Turbo Accelerator protect my security on public WiFi?
Public WiFi networks are high-risk environments for data theft by hackers. When connected to Turbo Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from reading your data, even during man-in-the-middle attacks or packet sniffing. Turbo Accelerator also features an auto-connect function which activates accelerator protection when an unsecured WiFi network is detected.
Is Turbo Accelerator’s no-logs policy verified by a third party?
Yes, Turbo Accelerator’s no-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team conducted a comprehensive review of Turbo Accelerator’s server infrastructure, codebase, and operational processes, confirming that Turbo Accelerator indeed does not log any identifiable user data. The complete audit report can be publicly accessed on Turbo Accelerator’s official website.
Does Turbo Accelerator support Linux systems?
Yes, Turbo Accelerator provides a native Linux command-line client supporting Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and other major distributions. Installation methods include one-click installs via APT/YUM repositories and support for manually installing .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and the Kill Switch.
Does Turbo Accelerator offer static IP addresses?
Yes, the Premium version of Turbo Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios requiring remote access to a corporate network or NAS, running online services needing a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. Static IPs are allocated exclusively to you and are not shared with other users.
How can I ensure that Turbo Accelerator does not leak my IP address?
Turbo Accelerator incorporates thorough leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; and IPv6 leak protection ensures IPv6 traffic is likewise safeguarded. You can validate your protection status at any time using the built-in leak test tool in the Turbo Accelerator client or by accessing third-party testing sites.
Can Turbo Accelerator handle network interference?
Turbo Accelerator’s proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In highly restricted network environments, Turbo Accelerator’s obfuscation mode can help users overcome barriers and restore access to the free internet. However, please note that Turbo Accelerator advocates for responsible accelerator usage in compliance with local laws and regulations.
What payment methods does Turbo Accelerator accept?
Turbo Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Opting for cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
Where are Turbo Accelerator’s servers located?
Turbo Accelerator has deployed over 3000 servers in 80+ countries and regions worldwide. Major coverage areas include North America (30+ cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), as well as the Middle East and Africa (UAE, South Africa, Turkey).
Does Turbo Accelerator offer browser extensions?
Yes, Turbo Accelerator provides browser extensions for Chrome and Firefox. These lightweight extensions only encrypt traffic within the browser (not affecting other applications). They are especially useful for quickly switching IP locations, such as when cross-border shopping or price comparison. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Turbo Accelerator’s customer support team?
Turbo Accelerator offers multiple customer support channels: 1) 24/7 live chat—visit Turbo Accelerator’s official website for real-time conversations, with an average response time of under 2 minutes; 2) email support—send an email to support@vpnjs.net, with a typical reply within 24 hours; 3) help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers services in both Chinese and English.
How does Turbo Accelerator’s ad-blocking feature work?
Turbo Accelerator’s Lightning and Premium versions come with built-in ad-blocking and malicious site protection. This feature operates at the DNS level, blocking ad trackers, malicious domains, and phishing sites during the DNS resolution phase with a blacklist containing over a million rules, updated daily to protect you from online threats and intrusive ads.